SERVICES
Services That Meet Customer Needs
The services it provides are numerous, in the field of information technology, developing support systems, and transforming them according to requirements. These systems are then equipped with devices and software that automatically execute commands according to specific strategies, based on the requirements for a comprehensive digital transformation. These settings are incorporated to implement procedures and provide services according to location and time, and are implemented in several phases.
Analysis and Development
The analysis and development phase is carried out by Dynamix IT experts before any project begins. This phase aims to understand the scope of the procedures and basic requirements, determine the financial cost and feasibility, and provide a detailed explanation of the operational costs before and after project implementation. This is achieved by collecting data on development work, studying future needs, and summarizing them in an easy-to-understand format in output documents, supported by statistics and graphs, efficiently and in an understandable format. These are then agreed upon before initiating development procedures.
Design and Programming
At this stage, Dynamix creates designs and programming based on the analysis and development output documents. Work begins on creating several models and a comprehensive vision for how to easily interact with advanced electronic programs and systems, based on settings that control daily operations and the main files that organize basic work.
Technical Training
One of the most important stages users need to understand is how to use the final product. These advanced, automated systems sometimes require human intervention to adjust settings and control files. Dynamix ensures that customers are trained on all operational features and their content, whether technical or service-related. They are provided with the necessary documentation for the system’s installation and user manual during training. This ensures that knowledge is conveyed to everyone in a smooth and understandable manner, complete with graphical information.
Technical Support
We provide technical support and assistance in maintaining systems and installing operational hardware and accessories. We also work to update, modernize, and develop network systems during this phase, which Dynamix attaches utmost importance to, ensuring that applications operate in accordance with business requirements. We also coordinate with telecommunications companies or network departments to ensure that equipment and software are free from routine malfunctions, and to take appropriate action immediately upon their occurrence, whether remotely or at the workplace, 24/7 via the project’s dedicated hotline.